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Demand Management is a very important and critical process in service strategy. It helps to understand customer demand for services so that appropriate capacity can be provisioned to meet those demands.…

This chapter discusses the aspects of business relationship management in ITIL in detail. Relationship A relationship is a connection between two people or things. In case of Business Relationship Management,…

Service Portfolios Service portfolio contains description of all the services engaged throughout the service lifecycle. It also represents the commitment and investment made by service provider across all customers and…

For positive results, service provider needs to plan his services strategically. A good service strategy defines a unique approach for delivering better value. Service Strategy Manager is the process owner…

There are several roles that are responsible for managing different key aspects of Service Strategy. This chapter discusses the roles of each in detail. Sr.NoRole & Responsibility1Business Relationship ManagerMaintains good…

Service Strategy helps to design, develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently outperform competitive alternatives over time, across…

The complete framework of ITIL is based on service lifecycle. Each lifecycle defines certain processes for effective service management. Service lifecycle helps to amplify the service management approach and to…

This chapter discusses the Service basics of ITIL in detail. Service Service is a means of delivering value to customers by achieving customer's desired results while working within given constraints.…

In this chapter, we will discuss some basic terminologies of ITIL that will help to understand the tutorial easily and quickly. The following table comprises all basic terminologies required to…