Service Transition manages transition of a new or changed service. It ensures all changes to the service management processes are carried out in coordinated way.
Objectives
The objectives of service transition are as follows −
| Sr.No. | Objectives |
|---|---|
| 1 | Provide a consistent framework for evaluating the service capability and risk profile before a new or changed service is released or deployed. |
| 2 | Establish and maintain the integrity of all identified service assets and configurations as they evolve through the service transition stage. |
| 3 | Plan and manage the capacity and resources required to package, build, test, and deploy a release in to production and establish the service specified in the customer and stakeholder requirements. |
| 4 | Provide efficient repeatable build and installation mechanisms that can be used to deploy releases to the test and production environments and be rebuilt if required to restore service. |
| 5 | Ensure that service can be managed, operated and supported in accordance with the requirements and constraints specified in service design. |
Service Transition Benefits
Service Transition helps to improve several things as discussed below −
- Quick adaptability to new requirements
- Transition management of mergers, de-mergers, acquisitions and transfer of services
- Success rate of changes and releases for the business
- Success rate of changes and releases for the business
- Predictions of service levels and warranties for new and changed service
- Confidence in the degree of compliance with business and governance requirements during change
- Variation of actual against estimated and improved plans and budgets
- Productivity of business customer staff
- Timely cancellation or changes to maintenance contracts for software and hardware when components are decommissioned
- Understanding the level of risk during and after change
Service Transition Processes
The processes involved in Service Transition are as follows −
| Sr.No. | Process & Description |
|---|---|
| 1 | Transition Planning and SupportThis process deals with management and control of transition plan. |
| 2 | Change ManagementThis process ensures manage and control change management process. It also prevents any unauthorized changes from occurring. |
| 3 | Service Asset and Configuration Management (SACM)It maintains database for configuration items such as servers, switches, routers etc. |
| 4 | Release and Deployment ManagementThis process deals with management and control of movement of releases to test and live environment. |
| 5 | Service validation and TestingThis process deals with the quality of services offered. |
| 6 | Knowledge ManagementThis process deals with gathering, storing, analyzing, and sharing knowledge. |