ITIL – Service Design Overview
Service Design is an integral part of ITIL. This chapter talks about this in detail. Introduction Service Design provides a blueprint for the services. It not only includes designing of a…
ITIL – Financial Management
Financial Management deals with accounting, budgeting and charging activities for services. It determines all the costs of IT organization on the basis of direct and indirect costs. This process is used…
ITIL – Demand Management
Demand Management is a very important and critical process in service strategy. It helps to understand customer demand for services so that appropriate capacity can be provisioned to meet those demands.…
ITIL – Business Relationship Management
This chapter discusses the aspects of business relationship management in ITIL in detail. Relationship A relationship is a connection between two people or things. In case of Business Relationship Management,…
ITIL – Service Portfolio Management
Service Portfolios Service portfolio contains description of all the services engaged throughout the service lifecycle. It also represents the commitment and investment made by service provider across all customers and…
ITIL – Strategy Generation
For positive results, service provider needs to plan his services strategically. A good service strategy defines a unique approach for delivering better value. Service Strategy Manager is the process owner…
ITIL – Service Strategy Roles
There are several roles that are responsible for managing different key aspects of Service Strategy. This chapter discusses the roles of each in detail. Sr.NoRole & Responsibility1Business Relationship ManagerMaintains good…
ITIL – Service Strategy Overview
Service Strategy helps to design, develop and implement service management as organizational capabilities and strategic assets as well. It enables a service provider to consistently outperform competitive alternatives over time, across…
ITIL – Service Lifecycle
The complete framework of ITIL is based on service lifecycle. Each lifecycle defines certain processes for effective service management. Service lifecycle helps to amplify the service management approach and to…
ITIL – Service Basics
This chapter discusses the Service basics of ITIL in detail. Service Service is a means of delivering value to customers by achieving customer's desired results while working within given constraints.…