Introduction Change in IT service refers to commissioning, decommissioning or upgradation of configuration of servers. All changes are required to be implemented with minimum disruption of IT services. Change Management process…
Transition Planning and support (Project management) deals with planning the resources to deploy major release within predicted cost, time and quality estimates. Project manager is the process owner of this process.…
Service Transition manages transition of a new or changed service. It ensures all changes to the service management processes are carried out in coordinated way. Objectives The objectives of service transition…
Supplier Management deals with maintaining good relationship between suppliers and the partners to ensure quality IT services. Supplier Manager is the process owner of this process. Objectives The following diagram…
Information Security Management (ISM) ensures confidentiality, authenticity, non-repudiation, integrity, and availability of organization data and IT services. It also ensures reasonable use of organization’s information resources and appropriate management of information…
ITSCM ensures continuity of IT service in time of any disaster. It also evaluates the level of insurance we need to protect service assets and a manuscript to recover from a…
Availability Management (AM) ensures that IT services meet agreed availability goals. It also ensures new or changed service meet availability goals and doesn’t affect the existing services. Availability is expressed as: (Agreed…
Capacity Management ensures proper utilization of available resources and makes future capacity requirement available in cost-effective and timely manner. Capacity Management is considered during Service Strategy and Service Design phases. It…
This chapter talks in detail about various aspects related to service level management. Overview Service Level Management (SLM) deals with negotiating, agreeing and documenting existing services with some level of policies.…
Service Catalogue Service Catalogue contains information of specific services for which customer are willing to pay. It is a knowledge management tool which allows employees and consultants to route their…