ITIL – Service Reporting
Service Reporting deals with producing and delivering reports of achievements and trends against Service Levels. It is a best practice to generate reports as per the agreed format, content and…
ITIL – CSI Overview
Continuous Service Improvement (CSI) deals with measures to be taken to improve the quality of services by learning from past successes and failures. Its purpose is to align and realign IT…
ITIL – Access Management
Overview Access Management deals with granting access to authorized access while preventing access to non-authorized users. Access Manager is the process owner of this process. Key Points Access Management is also…
ITIL – Problem Management
In ITIL, Problem is defined as unknown cause of one or more incident. Problem Management ensures the identification of problems and performs Root Cause Analysis. It also ensures that recurring incidents are minimized…
ITIL – Incident Management and Request Fulfillment
Overview Incident is defined as any disruption in IT service. Incident can be reported either through the Service Desk or through an interface from event management to incident management tools.…
ITIL – Event Management
Overview Event is defined as detectable occurrence that has significance for the delivery of IT service. Events are created by Configuration Item (CI) or the monitoring tools. Event Management ensures that…
ITIL – Service Operation Overview
Service operation ensures that services are being provided efficiently and effectively as per SLAs. It includes monitoring services, resolving incidents, fulfilling requests and carrying out operational tasks. Key Points Service…
ITIL – Service and Validation Testing
Overview It is necessary to actively maintain test environments to ensure that the deployed releases meet the customer’s expectations, and to verify that IT operations are able to support the…
ITIL – Release and Deployment Management
Release and Deployment Management includes planning, designing, building, testing and deploying new software and hardware components in the live environment. It is important to maintain the integrity of live environment by…
ITIL – Service Assets and Configuration Management
Overview of Assets Asset is something that has financial value with a depreciation rate attached to it. It has a cost and organization uses it for its asset value calculation. It…